Owner Resources

Owner FAQs

• Q: Are you licensed?

  A: We are completely licensed and insured, along with all of our contractors and maintenance crews that we send out.

• Q: Can I reach you after hours?

  A: Yes, you may reach us after hours by emailing us at rentals@premierc21.com. We also have an emergency line you can reach by calling our office in the event of an emergency.

• Q: Can you put the money directly into my account?

  A: We do offer direct deposit into your bank account, or we can have the check mailed to you each month.

• Q: Do you sell real estate too?

  A: We are a subsidiary of Century 21 Premier Real Estate - in the event you decide on selling your property, we would be more than happy to match your with one of our outstanding real estate agents to get your home sold quickly.

• Q: How and when do I get my checks?

  A: You will receive your owner draw by the 15th day of each month.

• Q: How is rent collection handled?

  A: We allow our tenants until the 5th day of the month by 5 P.M. to give us their rent payment. If they are late, we charge them a late fee of 10% of the total rent amount.

• Q: How long of a lease do you sign?

  A: We offer leases for one or two year terms (upon owner discretion) and normally offer tenants month-to-month billing after being on a lease for two years.

• Q: How much security deposit do you charge the tenant?

  A: The security deposit will be the same amount as the rent. For example, if your renting your property out for $1,200.00/month the deposit will also be $1,200.00.

• Q: How soon can you start managing my property?

  A: Once you have had a chance to talk with our staff and learn about our services, we will have a management agreement for you to sign - then we’re all set to begin managing your property!

• Q: What type of reports do I get and how often?

  A: You can easily check your financial reports at anytime through your online owner portal. We will also send detailed income statements once a year.

• Q: Who holds the tenant security deposit?

  A: Once a security deposit is received, it will be deposited into our Escrow account and given back to the tenant at the end of their lease term.